Shipping Policy
Shipping Information
Delivery Rates & Free Shipping Conditions
We ship securely and reliably from Belgium to various European countries, using trusted partners like Bpost, Mondial Relay, and DPD. You can choose between Home Delivery or Service Point Pickup depending on your preference.
| Region | Options | Rates | Free Shipping |
|---|---|---|---|
| Belgium 🇧🇪 | Bpost (Home Delivery) | €5.50 | For orders over €120 |
| Mondial Relay (Service Point Pickup) | €4.50 | ||
| Neighboring Countries 🇫🇷 🇱🇺 🇳🇱 🇩🇪 | Mondial Relay (Pickup) | €7.00 | For orders over €150 |
| Bpost (Home Delivery) | €9.50 | ||
| DPD (Express Home Delivery) | €11.50 | ||
| Southern Europe 🇪🇸 🇵🇹 🇮🇹 | Mondial Relay (Pickup) | €9.00 - €12.00 | For orders over €200 |
| DPD (Express Home Delivery) | €14.00 | ||
| Eastern & Northern Europe 🇬🇷 🇵🇱 🇸🇪 | Bpost International (Standard) | €15.00 - €18.00 | For orders over €250 |
| DPD (Express Home Delivery) | €18.00 |
Important Notes
- E-gift cards: Digital gift cards are not included when calculating free shipping eligibility, as they do not require physical shipping.
- Shipping Times: Orders are processed within 1 to 3 business days. Delivery times depend on the shipping option and destination.
- Tracking: You'll receive a Track & Trace link via email once your order has been shipped.
Damaged Packages
If your package arrives damaged, please:
- Save the original packaging.
- Take clear photos of the damage.
- Contact us at hello@mellowconcept.com as soon as possible.