HOW DO I RETURN AN ITEM?
We hope that you are delighted with every order you receive from Mellow Concept, but if you are not perfectly satisfied with your items, you have 14 days to return your items to us (in the condition you received them with all brand tags attached to the item) for a refund or exchange.
To Return Your Item:
- Email email@example.com to request a return, including your order number and the reason for the return.
- Our team will process your return request.
- Pack your items securely in the original box and include the original invoice in the package.
- Send it back to the following address:
- Mellow Concept - Rue du Doyenné 79B, 1180 Uccle
Once the item(s) has/have been received and inspected, a refund will be issued to the original form of payment used to make the purchase and an email will be sent to you.
Unfortunately, we cannot accept returns on gift cards.
NOTE, please be aware that we can not accept returns during sales periods.
HOW DO I EXCHANGE AN ITEM?
Contact our team at firstname.lastname@example.org to request a return and exchange request. Please follow the steps mentioned above.
To make an exchange, simply order the item you would like as a new purchase.