Shipping policy
Free shipping from €150 in Belgium, France, NL, DE & nearby · Free pickup in Brussels
Shipping & in-store pickup
Free shipping from €150 applies in Belgium and neighbouring countries: France, Luxembourg, the Netherlands, Germany and Austria. At checkout you will see the option FREE SHIPPING (from €150) when your order reaches this amount.
You can also choose free pickup in Brussels at Mellow Amazone, depending on the options shown for your cart at checkout.
Free pickup in Brussels
Mellow Amazone — Rue de l’Amazone 27, 1050 Ixelles, Brussels.
Monday to Saturday, 10:30–18:30. Closed on Sunday.
Select in-store pickup at checkout. Wait for the email confirming your order is ready before coming to the store. Bring your order number when you collect. For any question about availability, contact us on +32 2 538 26 29 or at hello@mellowconcept.com.
Delivery in Belgium
- Free shipping from €150 — option “FREE SHIPPING (from €150)” at checkout.
- Home delivery with Bpost: €5.50 (orders under €150).
- Pickup point with Mondial Relay: €4.50 (orders under €150). A Mondial Relay point is a carrier collection location, separate from free pickup at the Mellow store.
Order preparation & tracking
Orders are prepared within 1 to 3 business days. This does not include transit time. Delivery times depend on the carrier and destination.
Once your order has shipped, you will receive a tracking link by email. For an urgent order, contact us before placing it so we can check what is possible.
Delivery rates by destination
| Destination | Shipping method | Rate |
|---|---|---|
| Belgium | Free shipping (from €150) | €0.00 |
| Bpost (home delivery) | €5.50 | |
| Mondial Relay (pickup point) | €4.50 | |
| France, Luxembourg, Netherlands, Germany & Austria | Free shipping (from €150) | €0.00 |
| Mondial Relay (pickup point) | €7.00 | |
| Bpost (home delivery) | €9.50 | |
| DPD (home delivery) | €11.50 | |
| Spain, Portugal, Italy & Denmark | Mondial Relay (pickup point) | €10.50 |
| DPD (home delivery) | €14.00 | |
| Greece | DPD | €18.00 |
| Poland & Sweden | Bpost International | €15.00 |
| DPD (home delivery) | €18.00 |
Free shipping from €150 does not apply to Spain, Portugal, Italy, Denmark, Greece, Poland or Sweden. For these destinations, paid rates above apply.
Available methods depend on the destination and the items ordered. Some products (especially heavy items) may use a specific shipping profile; a cart with items from different profiles can show different rates. The exact amount and available options are always shown at checkout before you confirm your order.
E-gift cards are delivered digitally and do not require shipping.
A question or an issue with your parcel?
Email hello@mellowconcept.com with your order number. If the parcel is damaged, keep the packaging and attach photos of the parcel and the items concerned.
For returns and refunds, see our Returns & Refunds page.
SHIPPING
Products in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you. Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.