Shipping Policy
Shipping Information
Delivery Rates & Conditions (Free shipping temporarily unavailable)
We ship securely and reliably from Belgium to various European countries, using trusted partners like Bpost, Mondial Relay, and DPD. You can choose between Home Delivery or Service Point Pickup depending on your preference.
| Region | Options | Rates |
|---|---|---|
| Belgium 🇧🇪 | Bpost (Home Delivery) | €5.50 |
| Mondial Relay (Service Point Pickup) | €4.50 | |
| Neighboring Countries 🇫🇷 🇱🇺 🇳🇱 🇩🇪 | Mondial Relay (Pickup) | €7.00 |
| Bpost (Home Delivery) | €9.50 | |
| DPD (Express Home Delivery) | €11.50 | |
| Southern Europe 🇪🇸 🇵🇹 🇮🇹 | Mondial Relay (Pickup) | €9.00 – €12.00 |
| DPD (Express Home Delivery) | €14.00 | |
| Eastern & Northern Europe 🇬🇷 🇵🇱 🇸🇪 | Bpost International (Standard) | €15.00 – €18.00 |
| DPD (Express Home Delivery) | €18.00 |
Important Notes
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Free shipping is temporarily unavailable during the sale period and will return in September.
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E-gift cards do not require shipping and are delivered digitally.
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Orders are processed within 1 to 3 business days. Delivery times vary depending on the selected option and destination.
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You will receive a Track & Trace link by email once your order has been shipped.
Damaged Packages
If your package arrives damaged, please:
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Save the original packaging
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Take clear photos of the damage
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Contact us at hello@mellowconcept.com as soon as possible