Shipping Policy
Shipping Information
We ship from Belgium to selected European countries with Bpost, Mondial Relay and DPD. Available shipping methods depend on the destination and product type. The options and rates shown at checkout are the final applicable options for your order.
Delivery Rates & Conditions
| Region | Options | Rates |
|---|---|---|
| Belgium 🇧🇪 | Bpost (Home Delivery) | €5.50 |
| Mondial Relay (Service Point Pickup) | €4.50 | |
| France, Luxembourg, Netherlands, Germany & Austria 🇫🇷 🇱🇺 🇳🇱 🇩🇪 🇦🇹 | Mondial Relay (Pickup) | €7.00 |
| Bpost (Home Delivery) | €9.50 | |
| DPD (Faster Home Delivery) | €11.50 | |
| Spain, Portugal, Italy & Denmark 🇪🇸 🇵🇹 🇮🇹 🇩🇰 | Mondial Relay (Pickup) | €10.50 |
| DPD (Faster Home Delivery) | €14.00 | |
| Greece 🇬🇷 | DPD | €18.00 |
| Poland & Sweden 🇵🇱 🇸🇪 | Bpost International | €15.00 |
| DPD (Faster Home Delivery) | €18.00 |
Important Notes
- E-gift cards do not require shipping and are delivered digitally.
- Orders are processed within 1 to 3 business days. Delivery times vary depending on the selected option and destination.
- You will receive a Track & Trace link by email once your order has been shipped.
- Some products may use a specific shipping profile. The shipping rate displayed at checkout is the final applicable rate.
Damaged Packages
If your package arrives damaged, please:
- Save the original packaging.
- Take clear photos of the damage.
- Contact us at hello@mellowconcept.com as soon as possible.